FAQ (Frequently Asked Questions)
Orders
Q: How do I place an order?
A: Send us your product list, quantities, and requirements. We will provide a quotation and issue a PI for confirmation.
Q: Do you have a MOQ?
A: MOQ depends on the product. Contact us with the items you need for details.
Q: Can I order samples?
A: Yes. Samples are available. Sample cost and shipping fees apply.
Payment
Q: What payment methods do you accept?
A: We currently accept 100% T/T (Bank Transfer) in advance.
Q: Do you provide an invoice before payment?
A: Yes. We provide a Proforma Invoice (PI) and Commercial Invoice before payment.
Q: When will you start production/shipping?
A: We begin after full payment is received.
Shipping
Q: Can I use my own freight forwarder?
A: Yes. We support EXW / FOB / CIF.
Q: Can you arrange shipping and customs clearance?
A: Yes. We can provide shipping and logistics support based on your destination.
Q: How long does delivery take?
A: Typical estimates: Express 3–7 days, Air 7–15 days, Sea 20–45 days.
Q: Do you offer discreet packaging?
A: Yes. Discreet packaging is available upon request.
Customization
Q: Do you offer OEM/private label?
A: Yes. OEM/private label is available for qualified wholesale orders. Please contact us for details.
Q: Can you customize packaging and branding?
A: Yes. Options depend on product type and MOQ.
Returns & Claims
Q: Can I return products if I change my mind?
A: No. B2B orders are only eligible for returns/refunds for confirmed quality issues.
Q: What if I receive defective, missing, or wrong items?
A: Contact us within 7 days with photos/videos. We will offer a solution after verification.
Q: What if my package is damaged during shipping?
A: Contact us within 48 hours with evidence (package photos, label, and damaged items).
Privacy & Security
Q: Is my information confidential?
A: Yes. We protect customer information and process data securely.
Q: How do I confirm payment safety?
A: We provide bank details only via official invoices and our company email. Please verify before payment.
📩 Contact: support@wholesalelovegoods.com